At Take Time, we want looking after yourself to feel simple—from finding an appointment to paying at the end of your visit.
Since settling into Cannizaro House, we’ve learnt more about what our clients need and how our booking system needs to support the way we work.
You gave us feedback. We listened.
Our previous booking arrangement involved a 60% deposit. For regular clients with several appointments booked ahead, keeping track of deposits already paid and balances still owing could become confusing. Paying upfront could also make booking further ahead less appealing.
That deposit arrangement supported the way payments were divided within our business, where our therapists work independently. It served a practical purpose, but it added complexity for clients.
Because the deposit was part of that payment split, any changes on the day—adding a treatment, choosing an extra or removing a service—also needed manual adjustments. This was hugely time-consuming and could leave clients with receipts that were difficult to follow. We wanted to make the whole experience clearer and simpler.
A system that better fits Take Time
As our treatment offering has grown, we’ve needed more flexibility for appointments involving different therapists, treatments together and group visits.
Moving to Fresha gives us a booking system that better supports that setup, with clearer availability and more flexible booking options.
Fresha also gives us access to its marketplace, helping new clients discover Take Time now that we no longer have a high street location. For a small business like ours, that opportunity to reach new people matters.
For new bookings, your card details secure your appointment, and you pay on the day. Our 24-hour cancellation policy still applies.
If you’ve already paid a deposit through our previous booking system, Phorest, for an upcoming appointment, this will be deducted from your bill on the day—so you’ll only pay the remaining balance.
Still here to help—a real person on WhatsApp
Technology should make booking easier, while leaving room for a personal touch.
If you can’t find the time you need, would like help choosing treatments or are planning something special, our WhatsApp concierge is always here.
A personal note from Emma
The Take Time independent therapists and I made the decision to change booking systems together, and it wasn’t one we took lightly. To be honest, the changeover has been incredibly stressful! 🙈 But we believe a little short-term upheaval will be worth it for a smoother experience in the long run—for our clients and for all of us at Take Time.
As always, thank you for your support, your patience and for continuing to choose us. It means so much to me and the team.
Same Take Time, same care—an easier way to book.
With love,
Emma x
I’m always here to help. When you message our WhatsApp concierge, you can speak directly with me. I aim to reply as quickly as possible and help you find the time, treatments or little details you need—because that personal touch matters to me.
your time is now